Privacy Policy
Last updated: July 30th, 2026
Mooeve (“Mooeve”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.mooeve.com, contact us, make an enquiry, request information, or book accommodation through our website or connected booking systems.
1. Who we are
Mooeve provides furnished apartment accommodation and related guest services in selected European cities.
Data Controller:
Only elpilar 360 sl
Av de les drassanes 6-8, pl 22
Email: [email protected]
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at [email protected].
2. Personal data we collect
We may collect and process the following categories of personal data:
Contact and enquiry data:
- Name
- Email address
- Phone number
- Message content
- Travel dates
- Number of guests
- Preferred apartment type
- Any specific requirements you choose to share
Booking and stay data:
- Reservation details
- Check-in and check-out dates
- Guest information
- Apartment or property selected
- Special requests
- Communication related to your stay
Payment and billing data:
- Payment status
- Billing details
- Transaction references
We do not directly store full credit card details unless explicitly stated. Payments may be processed by third-party payment providers or booking platforms.
Technical and usage data:
- IP address
- Browser type and version
- Device information
- Pages visited
- Referring website
- Date and time of visit
- Cookie and similar technology data
Communication data:
- Emails, messages or other communications exchanged with us
- Customer support requests
- Follow-up communication related to your enquiry, reservation or stay
3. How we collect your personal data
We collect personal data when you:
- Visit our website
- Fill in a contact form
- Submit an enquiry
- Make or manage a booking
- Communicate with us by email, phone or other channels
- Use our booking engine or third-party reservation tools
- Accept or manage cookies on our website
We may also receive personal data from third-party booking platforms, property management systems, payment processors, analytics providers or other service providers involved in delivering our services.
4. Why we use your personal data
We process your personal data for the following purposes:
To respond to enquiries:
We use your contact details and message content to answer your questions, provide information and help you plan your stay.
To manage reservations:
We use booking and guest information to confirm, manage and support your accommodation booking.
To provide guest services:
We use your information to prepare your stay, communicate practical information, manage check-in and check-out, and respond to service needs.
To process payments:
We use billing and transaction information to process payments, issue confirmations and manage booking-related charges.
To operate and improve our website:
We use technical and usage data to maintain website security, analyze performance, improve user experience and understand how visitors interact with our website.
To send service communications:
We may send booking confirmations, stay instructions, updates, customer support replies and other non-marketing communications related to your enquiry or reservation.
To send marketing communications:
Where legally permitted, and where required with your consent, we may send information about Mooeve, special offers or relevant updates. You can unsubscribe or object at any time.
To protect our business and guests:
We may process data to prevent fraud, enforce our terms, protect property, manage disputes and comply with legal obligations.
5. Legal bases for processing under GDPR
If you are located in the European Economic Area, United Kingdom or another jurisdiction with similar privacy laws, we rely on the following legal bases:
Contract:
When processing is necessary to manage your booking, provide accommodation services or respond to pre-contractual enquiries.
Consent:
When you consent to certain cookies, marketing communications or optional data processing.
Legal obligation:
When we need to comply with applicable laws, tax, accounting, registration, guest reporting or other legal requirements.
Legitimate interests:
When processing is necessary for our legitimate business interests, such as operating our website, improving our services, preventing fraud, managing customer communications and protecting our properties, provided your rights do not override those interests.
6. Cookies and similar technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, analyze website usage and improve user experience.
Some cookies are necessary for the website to function. Others, such as analytics or marketing cookies, may require your consent depending on applicable law.
For more information, please see our Cookie Policy.
7. Who we share personal data with
We may share personal data with trusted service providers and partners when necessary to operate our website, manage bookings or provide services.
These may include:
- Website hosting providers
- Booking engine or property management providers
- Payment processors
- Email and communication providers
- Customer relationship management systems
- Analytics providers
- IT and security providers
- Professional advisers, such as accountants or legal advisers
- Public authorities, where required by law
We only share personal data when necessary and require service providers to protect it appropriately.
7-1. Service providers and processors
Mooeve may use trusted third-party service providers and processors to operate its website, manage bookings, communicate with guests, process payments, coordinate check-in and access, manage customer relationships, improve the guest experience, provide support, and operate related hospitality services.
These providers may include, where applicable, property management and booking systems such as Hostaway or similar platforms; guest experience, check-in, automation, and communication systems such as Duve or similar platforms; digital access or smart-lock systems such as Salto or similar providers; CRM, form, email, and communication tools such as GoHighLevel or similar platforms; payment processors; website hosting providers; analytics providers; and other technology partners required to deliver Mooeve’s services.
These providers process personal data only as necessary to provide their services to Mooeve and are expected to protect personal data in accordance with applicable data protection laws, including the GDPR where applicable.
8. International transfers
Some of our service providers may process personal data outside your country of residence, including outside the European Economic Area or the United Kingdom.
Where required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms to protect your personal data.
9. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods may include:
- Enquiry data: for as long as needed to respond and follow up, unless a longer period is required for business or legal reasons
- Booking and guest data: for the duration of the booking relationship and as required by tax, accounting, legal or regulatory obligations
- Payment and billing data: for the period required by financial and tax laws
- Marketing data: until you unsubscribe or withdraw consent
- Technical and analytics data: for the period set by the relevant cookie or analytics tool
We may retain certain information longer if necessary to resolve disputes, enforce agreements or comply with legal obligations.
10. Your privacy rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to processing based on legitimate interests
- Withdraw consent at any time, where processing is based on consent
- Request portability of your personal data
- Object to direct marketing
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at [email protected].
We may need to verify your identity before responding to your request.
11. Marketing communications
If you receive marketing communications from us, you can unsubscribe at any time by using the unsubscribe link in the message or by contacting us at [email protected].
Even if you unsubscribe from marketing, we may still send non-marketing communications related to enquiries, bookings, payments, security or service updates.
12. Children’s privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal data from children without appropriate parental or guardian consent. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.
13. Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
14. Third-party links and platforms
Our website may contain links to third-party websites, booking engines, payment platforms or other services. We are not responsible for the privacy practices of third-party websites or platforms.
We encourage you to read their privacy policies before providing personal data through those services.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.
Material changes may be communicated through the website or by other appropriate means.
16. Contact us
If you have questions about this Privacy Policy or how Mooeve handles personal data, please contact us at:
Email: [email protected]
Only elpilar 360 sl
Av de les drassanes 6-8, pl 22
