Cookie Policy
Last updated: July 30th, 2026
Mooeve (“Mooeve”, “we”, “us” or “our”) uses cookies and similar technologies on www.mooeve.com to operate our website, improve user experience, manage enquiries and bookings, understand how visitors interact with our website, and support the services we provide.
This Cookie Policy explains what cookies are, how we use them, and how you can control them.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember certain preferences, improve performance, and provide information about how visitors use the site.
Similar technologies may include pixels, tags, scripts, local storage, session storage, and other tracking or storage technologies used by websites and third-party service providers.
2. Why we use cookies
Mooeve may use cookies and similar technologies for the following purposes:
- To make our website work correctly
- To enable forms, enquiries and booking-related functions
- To support website security and fraud prevention
- To remember user preferences where applicable
- To understand how visitors use our website
- To improve website performance and user experience
- To support guest communication and customer relationship management
- To connect our website with booking, property management, guest experience, payment, analytics and communication tools
- To support marketing or retargeting activities, where applicable and where legally permitted
3. Types of cookies we may use
3.1 Strictly necessary cookies
These cookies are required for the website to function properly. They may be used to enable core features such as page navigation, secure areas, form submission, booking-related functionality, session management, security, fraud prevention, and access to connected services.
Because these cookies are essential, they generally cannot be disabled through our website settings.
3.2 Functional cookies
Functional cookies help improve the website experience by remembering preferences or choices you make, such as language settings, form information, display preferences, or other settings that make the website easier to use.
3.3 Performance and analytics cookies
These cookies help us understand how visitors interact with our website, such as which pages are visited, how users move through the website, what content is most useful, and whether visitors encounter errors.
This information helps us improve the website, content, user experience, and booking journey.
Analytics cookies may be provided by third-party analytics platforms or website tools.
3.4 Booking, guest experience and service cookies
Mooeve may use cookies or similar technologies connected to booking, property management, guest communication, check-in, access, payment, guest experience, CRM, form, and automation systems.
These may include platforms such as Hostaway or similar booking and property management systems; Duve or similar guest experience, check-in and communication systems; Salto or similar digital access systems; GoHighLevel or similar CRM, form and communication tools; payment processors; hosting providers; and other technology partners required to provide our services.
These technologies may help us manage bookings, enquiries, payments, guest communication, arrival information, check-in processes, digital access coordination, support requests, and related hospitality services.
3.5 Marketing and advertising cookies
Where applicable, Mooeve may use marketing or advertising cookies to measure the effectiveness of campaigns, understand visitor interest, personalize content, or support retargeting and advertising activities.
These cookies are only used where legally permitted and, where required, based on your consent.
4. Third-party cookies
Some cookies or similar technologies may be placed by third-party service providers used by Mooeve.
These providers may process information about your device, browser, website activity, interactions, booking journey, form submissions, or communication preferences, depending on the service used.
Third-party providers may include, where applicable:
- Website hosting and website-building platforms
- Booking and property management platforms
- Guest experience and check-in platforms
- Digital access or smart-lock providers
- CRM, form and communication platforms
- Payment processors
- Analytics providers
- Marketing and advertising platforms
- Security, spam-prevention or fraud-prevention tools
Mooeve does not control all cookies placed by third-party providers. Their use of cookies is governed by their own privacy and cookie policies.
4.1 Cookies used by our booking platform
Mooeve uses Hostaway as its property management and direct-booking technology provider. When you search for availability, view accommodation options or proceed with a direct booking, you may interact with pages, widgets or booking functionality operated by Hostaway.
Hostaway may place cookies or similar technologies that are necessary to operate the booking experience, maintain security, remember user preferences and consent choices, and support the technical functioning of the reservation process.
Depending on the configuration of the booking platform and the consent provided by the user, Hostaway may also use analytics, performance, personalization or advertising technologies to measure website usage and booking behaviour.
These technologies may include:
Essential and security cookies required for the operation and protection of the booking platform.
Session and preference cookies used to maintain user interactions and booking-related settings.
Consent-management cookies used to remember cookie preferences.
Analytics and performance cookies, including technologies associated with Google Analytics where enabled.
Advertising or conversion-measurement technologies where advertising integrations or tracking pixels have been configured.
Personalization cookies used by Hostaway's website technology to recognise visits or adapt the browsing experience.
Hostaway may also use third-party infrastructure and technology providers in connection with its services.
Non-essential analytics, advertising and personalization technologies are activated only where permitted by applicable law and, where required, after the user has provided consent through the relevant cookie-consent mechanism.
Mooeve remains responsible for ensuring that cookies and tracking technologies used in connection with its direct-booking experience are configured in accordance with applicable data-protection and e-privacy requirements.
For the most up-to-date information regarding the cookies and similar technologies used by Hostaway, users may consult Hostaway's official Cookie Information and Privacy Policy:
• https://support.hostaway.com/hc/en-us/articles/30345922106907-Our-Cookie-Information
• https://www.hostaway.com/privacy-policy/
4.2 Other technology providers
Mooeve may also use additional third-party technology providers to deliver website functionality, guest services, communications, security, analytics and business operations.
Depending on the services enabled, these providers may place their own cookies or similar technologies in accordance with their own privacy and cookie policies.
These providers may include, where applicable:
Google Analytics
Google Tag Manager
Google Maps
Google reCAPTCHA
Meta (Facebook)
Stripe
GoHighLevel
Duve
Salto Systems
WhatsApp Business
Cloudflare
Other service providers required for the operation of our website and hospitality services.
Users are encouraged to consult the privacy and cookie policies of these providers for more detailed information regarding their respective technologies.
5. Cookies and personal data
Some cookies may collect information that can be considered personal data under applicable data protection laws, including the GDPR, UK GDPR and other relevant privacy laws.
Where cookies involve personal data, Mooeve processes that information in accordance with our Privacy Policy.
For more information about how we collect, use, share and protect personal data, please see our Privacy Policy.
6. Consent and cookie preferences
Where required by law, Mooeve will ask for your consent before placing non-essential cookies on your device.
You may be able to accept, reject or manage certain categories of cookies through our cookie banner or cookie preference tool, where available.
Strictly necessary cookies may still be used because they are required for the website and related services to function properly.
7. How to control cookies
You can control or delete cookies through your browser settings.
Most browsers allow you to:
- View which cookies are stored on your device
- Delete cookies
- Block cookies from specific websites
- Block third-party cookies
- Block all cookies
- Set preferences for future browsing
Please note that blocking or deleting certain cookies may affect how our website works. Some forms, booking features, guest-service functions, or connected tools may not work properly if essential cookies are disabled.
You can usually manage cookies through your browser settings:
- Google Chrome
- Safari
- Mozilla Firefox
- Microsoft Edge
- Opera
Please refer to your browser’s help section for specific instructions.
8. International service providers
Some of the technology providers used by Mooeve may process data outside your country of residence, including outside the European Economic Area.
Where required, Mooeve relies on appropriate safeguards, such as contractual protections, adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.
For more details, please see our Privacy Policy.
8.1 Cookie retention
Different cookies remain on your device for different periods of time.
Some cookies are deleted automatically when you close your browser (session cookies), while others remain on your device until they expire or are manually deleted (persistent cookies).
The retention period depends on the purpose of each cookie and the policies of the relevant technology provider.
9. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, booking systems, technology providers, legal requirements, or business operations.
The “Last updated” date at the top of this page indicates when this Cookie Policy was last revised.
Continued use of our website after changes become effective constitutes acceptance of the updated Cookie Policy, where permitted by applicable law.
10. Contact us
If you have any questions about this Cookie Policy or how Mooeve uses cookies and similar technologies, you can contact us at:
Mooeve
Only elpilar 360 sl
Av de les drassanes 6-8, pl 22
Email: [email protected]
